Install process: You should be user who has read right on RT config files and write rights on local dirs. It's limitation, but module have to load config files to proceed. 1) Module::Build variant perl Build.PL ./Build ./Build test ./Build install 2) make variant perl Makefile.PL make make test make install ENVIORMENT and ARGUMENTS You can use PREFIX arg or env value to specify RT instance PREFIX=/opt/rt3 perl Makefile.PL or perl Makefile.PL PREFIX=/opt/rt3 Also you can RTPATH env. If RT couldn't be find in default location you would be asked. PATCH!!! Now distribution contain patch which allow search deleted tickets via API you should apply it to your RT instance. Best regards. Ruslan.