# -- # INSTALL-2.1.ITSM description of OTRS::ITSM 2.1 # Copyright (C) 2003-2011 OTRS AG, http://otrs.com/ # -- # $Id: $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- What is OTRS::ITSM ================== OTRS::ITSM implements ITIL (R) focused IT service management. Prerequisites ============= You need a clean OTRS 2.4 (http://otrs.org/) installation. For installation and prerequisites see http://doc.otrs.org/. OTRS::ITSM are applications for the OTRS 2.4 framework. Make sure your database accepts packages over 15 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. Installation ============ 1. Download ----------- Download following OTRS::ITSM packages from (have a look on "Packages" section below first to download the correct files for your framework): ftp://ftp.otrs.org/pub/otrs/itsm/packages21/ -GeneralCatalog -ITSMCore If your OTRS is unable to connect to the internet, you must download these additional packages. -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ITSMChangeManagement -ImportExport You can also download a single OTRS::ITSM bundle file, which contains all previously mentioned files and installs them automatically: -ITSM You can download the OTRS::ITSM bundle file here: ftp://ftp.otrs.org/pub/otrs/itsm/bundle21/ After the download, just install the OTRS::ITSM package via package manager. In this case, you don't need to follow the instructions in section 2 of this document. 2. Installation OTRS::ITSM 2.1 ------------------------------ a) Login to your OTRS 2.4 installation with admin permissions. b) Install the downloaded .opm packages in the following order via package manager: 1) GeneralCatalog 2) ITSMCore If your OTRS is able to connect to the internet, you can use now the online repository [--OTRS::ITSM 2.1 Master--] to install the following packages. If your OTRS is unable to connect to the internet, you need to install the following packages via package manager. Each of these packages is optional and there is no required installation order. -ITSMChangeManagement -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ImportExport 3. Intro -------- New icons in the navigation bar will be shown (ConfigItem, Service, Change) and many new admin options are available in the Admin-Area. For more information see the OTRS::ITSM documentation. Upgrade ======= If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 2.1: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework to OTRS 2.4. After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.1). You can find more information in this FAQ article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345 If you have OTRS::ITSM 1.3 installed, you first need to upgrade your OTRS Framework to OTRS 2.4.5 or higher (OTRS 2.4.8 is recommended). After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.1) If you have OTRS::ITSM 2.0 installed, you can just follow the steps in section 2 of this document (Installation OTRS::ITSM 2.1) Packages ======== OTRS::ITSM 2.1.5 (2012/08/21) - OTRS 2.4.13 is required ---------------------------------------------------------------- GeneralCatalog 2.1.5 (md5sum b3049ea9277dd14a04a7148e0e5f83fb) ITSMChangeManagement 2.1.5 (md5sum d36d44d89d465b05b84d432580bc7f90) ITSMConfigurationManagement 2.1.5 (md5sum 8135349fe482d73ece25e0111965cde3) ITSMCore 2.1.5 (md5sum 0032574371c93095b47d286b7a7ba9b9) ITSMIncidentProblemManagement 2.1.5 (md5sum 8eb6493015481f502fc5b3a2e51969c4) ITSMServiceLevelManagement 2.1.5 (md5sum 9ea7bd439ca273742d12bec1d5532ba9) ImportExport 2.1.5 (md5sum 108b9ec1c2e9e3ffa98539741f2ae422) ITSM 2.1.5 (md5sum a97ef4b3f29bf57fa2ee88cc744b6cb1) OTRS::ITSM 2.1.4 (2011/08/16) - OTRS 2.4.10 is recommended ---------------------------------------------------------------- GeneralCatalog 2.1.4 (md5sum 24144feee1fc9961f25145a661d44e80) ITSMChangeManagement 2.1.4 (md5sum eb86759acdfc216790c18c5a44328d7d) ITSMConfigurationManagement 2.1.4 (md5sum 03d344ca073f750b89867b9ec76b2cb1) ITSMCore 2.1.4 (md5sum f5d76eab8915ecf9c6b89297bee84edc) ITSMIncidentProblemManagement 2.1.4 (md5sum 72a29159ecea793415a42f44ce6c4f8b) ITSMServiceLevelManagement 2.1.4 (md5sum 4cd6598fa2fa281ccac7e53335606e37) ImportExport 2.1.4 (md5sum fa37e3813030eaf907b16a2863c2edb3) ITSM 2.1.4 (md5sum 641d0983beb56c28d1b9fb2e5c53a3d6) OTRS::ITSM 2.1.3 (2011/04/12) - OTRS 2.4.9 is recommended ---------------------------------------------------------------- GeneralCatalog 2.1.3 (md5sum 5f90340596d7f3dc20e45c53360a0672) ITSMChangeManagement 2.1.3 (md5sum 2f81043c2389530a4aedd5b6ee4f56d3) ITSMConfigurationManagement 2.1.3 (md5sum 4ea65c0089c85b03037702e31f0a937e) ITSMCore 2.1.3 (md5sum 0809621a296d93974ba9ece08fa5b43e) ITSMIncidentProblemManagement 2.1.3 (md5sum fda8f3c9e4c490af0b536e1b29e30e87) ITSMServiceLevelManagement 2.1.3 (md5sum 439e409f5735f9d836f0363f35f440f6) ImportExport 2.1.3 (md5sum 1976f3dc62f0935d30ebe590ffae7b17) ITSM 2.1.3 (md5sum ee49fa22fe41c98050d92b28baa581c0) OTRS::ITSM 2.1.2 (2011/02/15) - OTRS 2.4.9 is recommended ---------------------------------------------------------------- GeneralCatalog 2.1.2 (md5sum db47e0fa6ff980275827595b6215d479) ITSMChangeManagement 2.1.2 (md5sum 91b874cb216f05428d84dad42056ee8f) ITSMConfigurationManagement 2.1.2 (md5sum 22369575d6964970843f20d3ac8057c2) ITSMCore 2.1.2 (md5sum 98a1fe05e3cdf7c2ae3dbe2e0815df70) ITSMIncidentProblemManagement 2.1.2 (md5sum ddf6247d69972ae88853e5da6cde75f2) ITSMServiceLevelManagement 2.1.2 (md5sum dad5326de9f649f7727a9c52ecc13eb9) ImportExport 2.1.2 (md5sum 9c1ee1fe0b8ab94c58ba9d7961da2f6c) ITSM 2.1.2 (md5sum 29f4fc49a9805cce60df4cb42e810256) OTRS::ITSM 2.1.1 (2010/09/28) - OTRS 2.4.9 is recommended ---------------------------------------------------------------- GeneralCatalog 2.1.1 (md5sum 980dbace1cb1df94a835209797c939bd) ITSMChangeManagement 2.1.1 (md5sum 68de3da9ff7a227d94226195fe0b4f81) ITSMConfigurationManagement 2.1.1 (md5sum 47b601494816275390de86749e74539b) ITSMCore 2.1.1 (md5sum 4e71441d56ba6a5209cec32eb731a8c2) ITSMIncidentProblemManagement 2.1.1 (md5sum 7146bed5cd0bcb4ad5b13c0778b368fc) ITSMServiceLevelManagement 2.1.1 (md5sum a2a506d7db4056d614050f7566e51277) ImportExport 2.1.1 (md5sum 31b288dc8423aee56f4ea1fd8a9b0e3e) ITSM 2.1.1 (md5sum 603f1b4a76863d3e94a0337f496f9f4b) OTRS::ITSM 2.1.0 beta4 (2010/09/22) - OTRS 2.4.8 is recommended ---------------------------------------------------------------- GeneralCatalog 2.0.94 (md5sum 9e8d0fbe2c6c50d8b63ed8850c8b45af) ITSMChangeManagement 2.0.94 (md5sum 1561132970aad2f7e2ada65cb6a969fc) ITSMConfigurationManagement 2.0.94 (md5sum a34217b6252cdc5e9092fccf34ba5668) ITSMCore 2.0.94 (md5sum e748d64e25ad99cf49069d93ac0939b9) ITSMIncidentProblemManagement 2.0.94 (md5sum c8fec492bfbd3a940c83e210138804a9) ITSMServiceLevelManagement 2.0.94 (md5sum 9ed7ca32348c946dec0409f7c0b463ea) ImportExport 2.0.94 (md5sum 3fdf2fde4f8487631b29313db0e1517a) ITSM 2.0.94 (md5sum d709e6b026b5b243095351a54851c398) OTRS::ITSM 2.1.0 beta3 (2010/09/07) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 2.0.93 (md5sum d792aea1d5b6d7a11b402bb0eb4278ac) ITSMChangeManagement 2.0.93 (md5sum bac2b0063001a2d6fa3245246e70f667) ITSMConfigurationManagement 2.0.93 (md5sum 4c054600a7fe5e7e06807c2ba8d78e38) ITSMCore 2.0.93 (md5sum 962d03890c19f243dc7d22e3f9edbbbb) ITSMIncidentProblemManagement 2.0.93 (md5sum 64e840c21ecede46a27c25049a037d95) ITSMServiceLevelManagement 2.0.93 (md5sum 636e818ff19e0a7c17d3e0e1ff69e3e4) ImportExport 2.0.93 (md5sum dad52ce632e8c8c33358a8adf462ad7f) ITSM 2.0.93 (md5sum 842f5b1822ab16f30d5f98acbc398c0c) OTRS::ITSM 2.1.0 beta2 (2010/08/17) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 2.0.92 (md5sum 123094be7390c0a198909892bf11bdeb) ITSMChangeManagement 2.0.92 (md5sum e93b7f4f32ddb43b5dec6384e7853425) ITSMConfigurationManagement 2.0.92 (md5sum a0244444697b699657bae411c210aff9) ITSMCore 2.0.92 (md5sum 51ab3a08497a0b7e7ab5b3946611411b) ITSMIncidentProblemManagement 2.0.92 (md5sum 48340b4f997b692079725d65db61b87b) ITSMServiceLevelManagement 2.0.92 (md5sum b574a2ea8de7e7113be3ae2d7a932571) ImportExport 2.0.92 (md5sum a4742b7082f67d66a7b6f2e098599036) ITSM 2.0.92 (md5sum 564ce903f2cbfa40726d29dc10ba756c) OTRS::ITSM 2.1.0 beta1 (2010/07/27) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 2.0.91 (md5sum a6578d4cebef8ff60e57cd2208d70d62) ITSMChangeManagement 2.0.91 (md5sum bb92b77bb1a6598e4dde7bc4ccfa15c7) ITSMConfigurationManagement 2.0.91 (md5sum d13338108559ecf47d1d3ae94be4ffdc) ITSMCore 2.0.91 (md5sum d663044cbbfff9b5355004ed5dfa3d6b) ITSMIncidentProblemManagement 2.0.91 (md5sum 31dfa030934db1d2ab46cbd954c6b0ca) ITSMServiceLevelManagement 2.0.91 (md5sum d1df2130b7a4f30ff176d2fbb6900106) ImportExport 2.0.91 (md5sum 29b9ca05daa5a3b877998fb86542d92b) ITSM 2.0.91 (md5sum 8f5b6f2b1bd6e396bdbef423146d39af) Support: ======== For community mailing lists see: http://otrs.org/lists/ For commercial support see: http://otrs.org/support/ ((enjoy)) EOF