# -- # INSTALL-2.0.ITSM description of OTRS::ITSM 2.0 # Copyright (C) 2003-2008 OTRS AG, http://otrs.com/ # -- # $Id: $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- What is OTRS::ITSM ================== OTRS::ITSM implements ITIL (R) focused IT service management. Prerequisites ============= You need a clean OTRS 2.4 (http://otrs.org/) installation. For installation and prerequisites see http://doc.otrs.org/. OTRS::ITSM are applications for the OTRS 2.4 framework. Make sure your database accepts packages over 15 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. Installation ============ 1. Download ----------- Download following OTRS::ITSM packages from (have a look on "Packages" section below first to download the correct files for your framework): ftp://ftp.otrs.org/pub/otrs/itsm/packages20/ -GeneralCatalog -ITSMCore If your OTRS is unable to connect to the internet, you must download these additional packages. -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ITSMChangeManagement -ImportExport You can also download a single OTRS::ITSM bundle file, which contains all previously mentioned files and installs them automatically: -ITSM You can download the OTRS::ITSM bundle file here: ftp://ftp.otrs.org/pub/otrs/itsm/bundle20/ After the download, just install the OTRS::ITSM package via package manager. In this case, you don't need to follow the instructions in section 2 of this document. 2. Installation OTRS::ITSM 2.0 ------------------------------ a) Login to your OTRS 2.4 installation with admin permissions. b) Install the downloaded .opm packages in the following order via package manager: 1) GeneralCatalog 2) ITSMCore If your OTRS is able to connect to the internet, you can use now the online repository [--OTRS::ITSM 2.0 Master--] to install the following packages. If your OTRS is unable to connect to the internet, you need to install the following packages via package manager. Each of these packages is optional and there is no required installation order. -ITSMChangeManagement -ITSMIncidentProblemManagement -ITSMConfigurationManagement -ITSMServiceLevelManagement -ImportExport 3. Intro -------- New icons in the navigation bar will be shown (ConfigItem, Service, Change) and many new admin options are available in the Admin-Area. For more information see the OTRS::ITSM documentation. Upgrade ======= If you have OTRS::ITSM 1.0 or OTRS::ITSM 1.1 installed, have a look at this FAQ article to upgrade your system to OTRS::ITSM 1.2 first, before you upgrade to OTRS::ITSM 2.0: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=300 If you have OTRS::ITSM 1.2 installed, you first need to upgrade your OTRS Framework to OTRS 2.4. After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.0). You can find more information in this FAQ article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=14&ItemID=345 If you have OTRS::ITSM 1.3 installed, you first need to upgrade your OTRS Framework to OTRS 2.4.5 or higher (OTRS 2.4.7 is recommended). After that, you can follow the steps in section 2 of this document (Installation OTRS::ITSM 2.0) Packages ======== OTRS::ITSM 2.0.3 (2010/06/23) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 2.0.3 (md5sum 86cd8a8a94661648e818d6117aa96468) ITSMChangeManagement 2.0.3 (md5sum 87af6cedad56f9f1d6e7d9b03202e0f1) ITSMConfigurationManagement 2.0.3 (md5sum 57a03a00f6b34444f4a3a431e42c759e) ITSMCore 2.0.3 (md5sum 99cf1362926f4e3e653078ac9554a496) ITSMIncidentProblemManagement 2.0.3 (md5sum b8c92b1e7c65014b063b2cdde8a04e59) ITSMServiceLevelManagement 2.0.3 (md5sum beefe3e115b060a5a2512cd15cabdc79) ImportExport 2.0.3 (md5sum 4d8a992654ccbeccc0095fd06d906105) ITSM 2.0.3 (md5sum bc89a0780789dabe5f7707d2089dbfb6) OTRS::ITSM 2.0.2 (2010/04/28) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 2.0.2 (md5sum ca987e586e27c3cdb522ff9e5eb757d9) ITSMChangeManagement 2.0.2 (md5sum 157c14de5da687700e4bd50a5fdd370d) ITSMConfigurationManagement 2.0.2 (md5sum 19ce1bbbb7982c0b59e6e12813d51cf7) ITSMCore 2.0.2 (md5sum ea05cfbd1465d62d0974f5c9e8ab107d) ITSMIncidentProblemManagement 2.0.2 (md5sum d021f2ac0baef14363136663043c0723) ITSMServiceLevelManagement 2.0.2 (md5sum 4011700244ee6d47d2ba56865ce47835) ImportExport 2.0.2 (md5sum 803d6f81d3f3d4e39005b9ccb37454f3) ITSM 2.0.2 (md5sum 1ee42c80870f870e05fd7627eb40f906) OTRS::ITSM 2.0.1 (2010/03/22) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 2.0.1 (md5sum 8b71ad7952b80b1f324288a54ae811a4) ITSMChangeManagement 2.0.1 (md5sum f53caffdde589ed5871381d0f9da5330) ITSMConfigurationManagement 2.0.1 (md5sum bab65da218be6bca500532946cf0024a) ITSMCore 2.0.1 (md5sum d3cac2be9c7c9673d2ffd15be6120f81) ITSMIncidentProblemManagement 2.0.1 (md5sum a8c2123fe9430e0591e6391e0d15ea72) ITSMServiceLevelManagement 2.0.1 (md5sum 94b471e14424f7ad57ff482875ef04f8) ImportExport 2.0.1 (md5sum 6e7f395f0dea6c9473847d936e360d5c) OTRS::ITSM 2.0.0 rc1 (2010/03/15) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 1.3.94 (md5sum 367b3699c5abab3acc5f51a70db1a03f) ITSMChangeManagement 1.3.94 (md5sum 525e3ebd31950b58ca2eab7dac0bfd26) ITSMConfigurationManagement 1.3.94 (md5sum 60bf91166ff20517bce5c6575342c976) ITSMCore 1.3.94 (md5sum ee0fca055d437649e5008b443b9f5b5b) ITSMIncidentProblemManagement 1.3.94 (md5sum fb510b5bd69498f878815568901e2baa) ITSMServiceLevelManagement 1.3.94 (md5sum f62b50f1329c2f2414b5d5c486247fe3) ImportExport 1.3.94 (md5sum 4a91b9c103c1976770ba9d4383ad6cbf) OTRS::ITSM 2.0.0 beta3 (2010/03/01) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 1.3.93 (md5sum 747866f1f99d0e56d13b54072e23650d) ITSMChangeManagement 1.3.93 (md5sum 5ca862deb744ffbf09711a5ba5fdb4ff) ITSMConfigurationManagement 1.3.93 (md5sum 9123264e311992531be2f6be06997929) ITSMCore 1.3.93 (md5sum dbfb05b07b65c7bb3588d8117cab254e) ITSMIncidentProblemManagement 1.3.93 (md5sum ae1109eae70e4d7c0d36b28cf0bac651) ITSMServiceLevelManagement 1.3.93 (md5sum 9fedbd55426141468cd1355545eff91c) ImportExport 1.3.93 (md5sum 6336c1a3bc8798d1b1961e10c8eca86b) OTRS::ITSM 2.0.0 beta2 (2010/02/15) - OTRS 2.4.7 is recommended ---------------------------------------------------------------- GeneralCatalog 1.3.92 (md5sum e5d6120355472596064657cce101b4cc) ITSMChangeManagement 1.3.92 (md5sum 6dd6c5c18de9a6913c9c159c7d78607f) ITSMConfigurationManagement 1.3.92 (md5sum 05a70117cfbff7c0892a17466e3cf448) ITSMCore 1.3.92 (md5sum 80b82b11403b2c2f25d8604d96c8bd11) ITSMIncidentProblemManagement 1.3.92 (md5sum b2cf2622f8277481d69986f8551ecd5f) ITSMServiceLevelManagement 1.3.92 (md5sum e22e5dfa11b4f31b6616a1f3d1efcdf0) ImportExport 1.3.92 (md5sum 67bc812fc8033d40cb1b117cf5eb621d) OTRS::ITSM 2.0.0 beta1 (2010/02/01) - OTRS 2.4.6 is recommended ---------------------------------------------------------------- GeneralCatalog 1.3.91 (md5sum a8c3c05fa8d327bfd1849638562f31c6) ITSMChangeManagement 1.3.91 (md5sum 4f23f4249b2aeb1eb633ff855add3ebf) ITSMConfigurationManagement 1.3.91 (md5sum 8c1bc2cef358e7da21233d93da04fbb9) ITSMCore 1.3.91 (md5sum 081f1aaf9976c995dcbe3dc0f6223a3a) ITSMIncidentProblemManagement 1.3.91 (md5sum 97b974e0344b451ff52a0e0f3c353d85) ITSMServiceLevelManagement 1.3.91 (md5sum d4f162e03613125aac8dd5ce903b855d) ImportExport 1.3.91 (md5sum 50ea4cf375a8381727929403630f7452) Support: ======== For community mailing lists see: http://otrs.org/lists/ For commercial support see: http://otrs.org/support/ ((enjoy)) EOF