Example 7-13. Kernel/Config.pm - agent area default settings
[...] # ----------------------------------------------------# # agent area default settings # # ----------------------------------------------------# # ViewableTickets # (The default viewable tickets a page.) $Self->{ViewableTickets} = 25; # ViewableTicketLines # (Max viewable ticket lines in the QueueView.) $Self->{ViewableTicketLines} = 18; # ViewableTicketLinesZoom # (Max viewable ticket lines in the QueueZoom.) $Self->{ViewableTicketLinesZoom} = 6000; # MaxLimit # (Max viewable tickets a page.) $Self->{MaxLimit} = 150; # RefreshOptions # (Refresh option list for preferences) $Self->{RefreshOptions} = { '' => 'off', 2 => ' 2 minutes', 5 => ' 5 minutes', 7 => ' 7 minutes', 10 => '10 minutes', 15 => '15 minutes', }; # Highligh* # (Set the age and the color for highlighting of old queue # in the QueueView.) # highlight age1 in min $Self->{HighlightAge1} = 1440; $Self->{HighlightColor1} = 'orange'; # highlight age2 in min $Self->{HighlightAge2} = 2880; $Self->{HighlightColor2} = 'red'; # ----------------------------------------------------# # AgentUtil # # ----------------------------------------------------# # default limit for Tn search $Self->{SearchLimitTn} = 20; # default limit for Txt search $Self->{SearchLimitTxt} = 20; # viewable ticket lines by search util $Self->{ViewableTicketLinesBySearch} = 15; # ----------------------------------------------------# # Ticket stuff # # (Viewable tickets in queue view) # # ----------------------------------------------------# # ViewableLocks # default: ["'unlock'", "'tmp_lock'"] $Self->{ViewableLocks} = ["'unlock'", "'tmp_lock'"]; # ViewableStats # default: ["'open'", "'new'"] $Self->{ViewableStats} = ["'open'", "'new'"]; # ViewableSenderTypes # default: ["'customer'"] $Self->{ViewableSenderTypes} = ["'customer'"]; [...] |