Chapter 7. Config File

Table of Contents
TicketHook
FQDN
Log
Authentication
Max. Postmaster email
Ticket number format
Database settings
Move into any queue
Custom Queue
Agent notification
Session management
URL login and logout settings
agent area default settings

The config file (Kernel/Config.pm) is quite simple to read. So you should have any problems. But just in case we will descripe some features in this chapter.

TicketHook

Your can configure the value of the TicketHook which is the first part of the subject of each e-mail (e.g. [MyTicket: 007]).

Example 7-1. Kernel/Config.pm - TicketHook

[...]
    # TicketHook
    # (To set the Ticket identifier. Some people want to  
    # set this to e. g. 'Call#', 'MyTicket#' or 'Ticket#'.)     
    $Self->{TicketHook} = 'Ticket#',              
[...]

Note: Don't use 'TN', because MS Outlook is replacing "TN: 54968797" with "RE: 54968797" and then you will run in trouble.