FAQ Functions

FAQ Agent Functions

Despite the well-known icons for logging out of OTRS and accessing the Agent- and Admin-Areas, the FAQ-Area bears the following functions that enable you to maintain the FAQs.

Most of the different functions allow to be work with in an intuitive manner. A brief description of each one follows.

FAQ Functions for Customers

Your customers are able to search the FAQ, very similar to the agent's search. They may select a specific entry from the overview of the available FAQs, too.

FAQ Functions for public FAQs

What applies for your customers, applies to public FAQs, too: They can be searched and there is a list of them to choose from, despite you need not login to http://localhost/otrs/faq.pl to view them. Again, this depends on your webserver's configuration, too.

Public FAQs are also included in the customers' view and search capabilities.