Copyright © 2011 Yousry H. Abdelkader and Maram Al-Wohaibi. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
This paper focuses on new measures of performance in single-server Markovian queueing
system. These measures depend on the moments of order statistics. The expected value and the variance of the maximum (minimum) number of customers in the system as well as the expected value and the variance of the minimum (maximum) waiting time are presented. Application to an M/M/1 model is given to illustrate the idea and the applicability of the proposed measures.