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On Thu, 29 Apr 1999, Jeff Johnson wrote: > I'm looking to implemnt more of a customer issue-tracking system, > rather than a bug tracking system, that can be used completely > through a web interface (with email integration) and I was wondering > if GNATS was the right choice. Are there any other ticket/issue > tracking systems available for tracking customer service and/or > local software issues that are freely available with or without > source? What about Debians bug-tracking system? The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for you to look at. Debians system you can see for yourself on their site. ...RickM...