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Re: GNATS Usage
At 09:06 PM 4/29/99 -0600, Rick Macdonald wrote:
>On Thu, 29 Apr 1999, Jeff Johnson wrote:
>
>> I'm looking to implemnt more of a customer issue-tracking system,
>> rather than a bug tracking system, that can be used completely
>> through a web interface (with email integration) and I was wondering
>> if GNATS was the right choice. Are there any other ticket/issue
>> tracking systems available for tracking customer service and/or
>> local software issues that are freely available with or without
>> source? What about Debians bug-tracking system?
>
>The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for
>you to look at.
I would agree. I'm in the midst of pitching GNATS to my management to
handle just this very thing. Actuall, we'll be using it as not only a
customer tracking base, but also to track our own internal knowledge of
various system failures. Thus, when some fault occurs in our system, a
developer can search the GNATS base and find relevant issues from the past
that may relate.
The one thing it lacks is a web interface to manipulate the
configuration... all that is done via vi on the Unix side. Which is a
bummer, because in some situations you might want someone to administer
this tool who is not UNIX friendly. Perhaps in the future.
Regards,
STephen