Re: gnats4.0

[Carl Edwards <cedwards at vitesse dot com>]

Hi All,

I'm starting a helpdesk project for our company's
SysAdmin group and was hoping to use GNATS.

I've got the cvs version up and running (with gnatsweb)
and now I've got to start the customizing.

My only other experience with this sort of tool is
ClearDDTS ... I am hoping this will be easier :-)

Pointers to additional documentation, or helpful
tips from previous and similar projects would be
appreciated.

Questions:

  Can I or has anyone tied the password authentication
  of gnatsd to the UNIX passwd system?
  
  If I put gnatsweb behind a secure site how do I stop
  the user from getting challenged 3 times?
    1) Web server
    2) GnatsWeb
    3) gnatsd
    
 

Thanks,
-Carl Edwards
 Vitesse Semiconductor
 

>Yes, it's available now!
>
>Best of all, it's *FREE* for your downloading pleasure!
>
>See the web page at http://sourceware.cygnus.com/gnats/
>
>which will tell you:
>
>If you would like to use the most recent version of GNATS under
>development, you can check out the source code using CVS:
>
>cvs -d :pserver:anoncvs@anoncvs.cygnus.com:/cvs/gnats login
>{enter "anoncvs" as the password}
>cvs -d :pserver:anoncvs@anoncvs.cygnus.com:/cvs/gnats co -P gnats
>
>
>We at Juniper are now using 4.0 with the latest gnatsweb in
>production.  I believe Bob is almost ready to announce 4.0 for FCS,
>however he's looking for folks to review and help update some of
>the documentation, which is *sorely* out of date.
>
>I would like to solicit all interested GNATS users to check out
>the latest code.  There are a bunch of really great new features.
>
>My personal favorite is that all GNATS fields are now fully
>configurable through a file called "field-config."  There is no
>need to edit 12 places in the source code to add or change a field.
>
>GNATS fields now can be sanity checked (regular expressions, or
>must match a valid date, or must match an enumerated type) by the
>server.
>
>The multiple database code has been cleaned up,  many MANY bug
>fixes for memory leaks and buffer overflows have been fixed (GNATS
>v3 was not exactly secure... I'd be very afraid to run GNATSD on
>an open server if I were you).
>
>The release tarball is coming right around the corner,  but folks
>can make it come faster if they will help us polish off the
>documentation.
>
>Please check out the latest code and send your feedback to either
>Bob or the list as appropriate.
>
>Paul
>
>p.s. GNATSv3 front-ends (e.g. tkgnats) may not be compatible with
>     GNATSv4 if they use GNATSD.  We have upgraded gnatsweb,  but
>     other code out there may need some cleanup and dusting off
>     to handle all the new features.
>
>
>
>
>
>
>
>On Fri, Mar 03, 2000 at 03:37:35PM -0500, Wasserman, Sherry wrote:
>> Hi There,
>> 
>> We're anxiously waiting for gnats4.0. Any idea when it will be available?
>> 
>> Sherry Wasserman
>> Comverse Network Systems
>> 1025 Briggs Rd. Suite 100
>> Mt. Laurel NJ 08054
>> (856) 608-2858
>> sherry.wasserman@comverse-in.ocm <mailto:demasi@comverse-in.com> 
>>