Re: FAQ... or Knowledge Base???

From: winsor SMP (
Date: Tue Dec 05 2000 - 03:07:45 CET

('binary' encoding is not supported, stored as-is) Marco,

Would it be ok if I grabbed your current FAQ and butchered the more advanced stuff out of it to make a much easier to understand (for new users)MCAQ (most commonly asked questions)???
I can put the thing online at phoenixii for any editorial commenting before submitting it for publishing.


>Date: Sun, 03 Dec 2000 00:47:46 +0100
>From: Marko Djukic <>
>Subject: Re: FAQ... or Knowledge Base???
>well actually i was thinking of something a bit more sophisticated for
>the KB instead of a simple huge file that dumps out onto the browser...
>something as simple as ascii database will do! just to allow
>searching/retrieval of a few entries relevant to the keywords typed...
>Eugene TS Wong wrote:
>> Greetings Marko.
>> --- Marko Djukic <> wrote:
>> <snip>
>> > As a suggestion, what if:
>> > 1. The FAQ is limited to REALLY frequently asked questions...
>> > 2. A separate structure, a "Knowledge Base" (KB)...
>> <snip>
>> I think that will be a good idea.
>> In both sections, it would be wise to have a first paragragh that
>> encourages people to make use of the "find" feature of the browser. I
>> asked a couple of questions on the list that could have easily been
>> figured out by using it.
>> ***********
>> For example:
>> ***NOTE***: to use this tool use the "find" feature of your web browser.
>> Internet Explorer users press <Ctrl><F> and Netscape Users press <Alt><F>.
>> Netscape users with Dvorak keyboard layouts [and other users] may find
>> that only the left <Alt> key with <Alt><F>
>> ***********
>> I think that this will put more responsibility on the reader, yet it will
>> save him time.
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